Frequently Asked Questions

Before placing orders


[vc_tta_accordion color=”white” active_section=”1″][vc_tta_section title=”Q: What are the sizing specs of my order?” tab_id=”1604475653334-1d0713bc-a4ab”][vc_column_text]A: You can access our sizing guide, which includes all of the sizing information for different products here: http://maddly.com/size-charge/[/vc_column_text][/vc_tta_section][/vc_tta_accordion]


[vc_tta_accordion color=”white” active_section=”1″][vc_tta_section title=”Q: How much does shipping cost?” tab_id=”1604476926058-c3fe6f9b-eed6″][vc_column_text]A: There are 2 shipping methods:

Standard shipping (12-22 days): $9.95

Shipping with insurance (recommend): $17.95[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: How long will it take to ship my order?” tab_id=”1604476708762-42691b89-5544″][vc_column_text]A: Our personalized products are made-to-order. So we need time to produce and deliver the package. 

Produce 5-7 business days.

Delivery: 10-12 business days based on the shipping countries.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: Do you ship to my country?” tab_id=”1604476756386-f754b924-e264″][vc_column_text]A: Although we strive to provide world-wide shipping, at this time our courier service is unable to deliver to Island Of Men. Some other countries have a higher shipping fee: Hawaii, Alaska, Iceland…[/vc_column_text][/vc_tta_section][/vc_tta_accordion]


[vc_tta_accordion color=”white” active_section=”1″][vc_tta_section title=”Q: What payment methods do you accept?” tab_id=”1604476935751-0728da59-63e8″][vc_column_text]A: We accept Visa, Mastercard, AMEX, Discover, JBC, Diners Club cards process by Stripe payment gate and Paypal.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: When will my card be charged?” tab_id=”1604476935784-e34d9b58-61a6″][vc_column_text]A: Right after your order has been successfully placed.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: Why did my order fail? My Card was declined?” tab_id=”1604476935820-38858e30-b928″][vc_column_text]A: If you got trouble with your payment, please change another card or check out via Paypal.[/vc_column_text][/vc_tta_section][/vc_tta_accordion]

Modifying or changing an order

[vc_tta_accordion color=”white” active_section=”1″][vc_tta_section title=”Q: How can I modify my orders? (Wrong Size/ Shipping Address…)” tab_id=”1604477276008-697e5a55-d40d”][vc_column_text]A: Because our orders are custom produced, we offer address changes for a short period of time after your order is placed (within 48hrs). After 48 hours, we create your order, validate it with the production factory and scheduling production then begins so it is difficult to change the order. However, we can still support you in some cases please email to support@ogogear.com or fill this form Order Support to get further information.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: How can I cancel my orders?” tab_id=”1604477276036-29cf62e6-85bf”][vc_column_text]A: We accept canceling orders within 48 hours for any reason with the cancel fee is $10.  After 48 hours, we cannot cancel the order because your order is in production. Please email to support@ogogear.com or fill this form Order Support to get further information.[/vc_column_text][/vc_tta_section][/vc_tta_accordion]

Order status tracking

[vc_tta_accordion color=”white” active_section=”1″][vc_tta_section title=”Q: What is the status of my order?” tab_id=”1604477559734-a355a0d5-722c”][vc_column_text]A: You can keep track of your order at any time by visiting http://maddly.com/track-your-order/

If you don’t have a tracking number, please contact support@ogogear.com and give us your Order Number.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: My tracking number isn’t working?” tab_id=”1604477559771-dc952c74-1e8d”][vc_column_text]A: Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact support@ogogear.com [/vc_column_text][/vc_tta_section][/vc_tta_accordion]

Order status tracking

[vc_tta_accordion color=”white” active_section=”1″][vc_tta_section title=”Q: About Product: I wonder about the 3D All-over print product’s material.” tab_id=”1604477646518-e36c05bb-f2e2″][vc_column_text]A: Please get further information about our product here (dẫn link Product & Shipping)[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: How can I get further information about the Promotion?” tab_id=”1604477646560-d78634fd-756b”][vc_column_text]A: Please Subscribe to us to update our New Collections and new Discount Programs.

Sign up at http://maddly.com/my-account/[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: I want to order a larger number of items.” tab_id=”1604477693310-45c1a253-c92f”][vc_column_text]A: Lucky for you, we have a special discount program for Wholesale. Please refer to our Wholesale Program here: http://maddly.com/wholesale-program/[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: I have a special idea for my own shirt. Can you help?” tab_id=”1604477714021-d653c59b-056f”][vc_column_text]A: Our Slogan is “We Design, You Personalize!”, so don’t be shy to tell us your idea, we will make it come true.

Refer to our personalization feature here:http://maddly.com/about-us/

To get a clear and fast answer, please contact support@ogogear.com[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]